Anti-Money Laundering (AML) Policy
1. Introduction
SportHub365 is committed to the highest standards of anti-money laundering (AML) compliance and requires management and employees to adhere to these standards to prevent use of our services for money laundering purposes.
The AML program at SportHub365 is designed to be compliant with applicable regulations and guidelines in Curacao and the Anjouan Gaming Commission requirements.
2. Policy Statement
SportHub365 has a zero-tolerance policy toward money laundering and the financing of terrorist activities. We are committed to implementing and enforcing effective measures to detect, prevent, and report money laundering and suspicious activities.
This policy applies to all employees, contractors, directors, and anyone acting on behalf of SportHub365.
3. Customer Due Diligence (CDD)
3.1 Identity Verification
All customers must complete our verification process before being allowed to deposit, wager, or withdraw funds. This includes:
- Full name and date of birth
- Residential address verification
- Valid government-issued photo ID (passport, driver's license, national ID)
- Proof of address (utility bill, bank statement dated within last 3 months)
- Source of funds documentation when required
3.2 Enhanced Due Diligence (EDD)
Enhanced due diligence measures are applied to:
- High-risk customers (Politically Exposed Persons - PEPs)
- Customers from high-risk jurisdictions
- Large transactions or unusual activity patterns
- Customers with complex ownership structures
- Any customer deemed high-risk by our monitoring systems
3.3 Ongoing Monitoring
We conduct ongoing monitoring of customer accounts to identify:
- Unusual transaction patterns
- Suspicious changes in account activity
- Transactions that appear structured to avoid reporting thresholds
- Any other potentially suspicious activity
4. Transaction Monitoring
4.1 Monitoring Systems
We employ automated monitoring systems to detect suspicious transactions, including:
- Real-time transaction monitoring
- Behavioral pattern analysis
- Threshold monitoring for deposits and withdrawals
- Cross-account activity analysis
4.2 Reporting Thresholds
| Transaction Type | Threshold | Action Required |
|---|---|---|
| Single Deposit | €2,000 or equivalent | Enhanced verification |
| Single Withdrawal | €2,000 or equivalent | Enhanced verification |
| Cumulative Monthly Deposit | €10,000 or equivalent | Source of funds verification |
| Cumulative Monthly Withdrawal | €10,000 or equivalent | Enhanced due diligence |
| Structured Transactions | Any attempt | Immediate investigation |
4.3 Suspicious Activity Indicators
We monitor for the following red flags:
- Frequent deposits followed by immediate withdrawal requests
- Use of multiple payment methods without reason
- Third-party payments (using someone else's payment method)
- Rapid movement of funds between accounts
- Transactions inconsistent with customer profile
- Use of anonymizing technologies (VPN, Tor) to conceal location
- Attempts to avoid verification requirements
5. Record Keeping
5.1 Document Retention
We maintain comprehensive records for a minimum of 5 years from the date of transaction or business relationship termination, including:
- Customer identification records
- Transaction records
- Account files and business correspondence
- Suspicious activity reports (SARs) and related documentation
- Training records
5.2 Data Protection
All AML records are stored securely in compliance with data protection regulations. Access is restricted to authorized personnel only.
6. Reporting Obligations
6.1 Suspicious Activity Reports (SARs)
When suspicious activity is detected, we:
- File a Suspicious Activity Report with the appropriate authorities within required timeframes
- Maintain the confidentiality of the report
- Do not inform the customer about the report (tipping-off prohibition)
- Freeze the account and suspend transactions if necessary
6.2 Regulatory Reporting
We comply with all regulatory reporting requirements, including:
- Reporting to the Anjouan Gaming Commission
- Compliance with Curacao AML regulations
- International cooperation through appropriate channels
7. Sanctions Compliance
SportHub365 complies with all applicable sanctions laws and regulations. We:
- Screen all customers against global sanctions lists
- Block transactions from sanctioned countries or individuals
- Regularly update our sanctions screening databases
- Immediately terminate relationships with sanctioned parties
Prohibited Jurisdictions
We do not accept customers from the following jurisdictions:
United States & Territories
- All states and territories
High-Risk Countries
- Afghanistan
- Iran
- North Korea
- Syria
- Crimea region
Restricted Countries
- France
- Netherlands
- Spain
- UK
8. Training and Awareness
8.1 Employee Training
All employees receive regular AML training, including:
- Initial training upon hiring
- Annual refresher training
- Specialized training for compliance staff
- Updates on regulatory changes
8.2 Training Content
Training covers:
- Recognizing suspicious activity
- Customer due diligence requirements
- Reporting procedures
- Legal obligations and penalties
- Record keeping requirements
9. Risk Assessment
9.1 Risk-Based Approach
We adopt a risk-based approach to AML, assessing:
- Customer risk (geography, business type, transaction patterns)
- Product risk (payment methods, anonymity levels)
- Delivery channel risk (online platforms, mobile apps)
- Geographic risk (country risk ratings)
9.2 Annual Review
Our AML program undergoes annual review and assessment to ensure effectiveness and compliance with evolving regulations.
10. Compliance Officer
SportHub365 has appointed a dedicated AML Compliance Officer responsible for:
- Overseeing the AML program
- Implementing AML policies and procedures
- Reviewing and filing suspicious activity reports
- Ensuring employee training
- Liaising with regulatory authorities
- Conducting internal audits and reviews
AML Compliance Officer Contact
Name: Michael Rodriguez
Email: compliance@sporthub365.org
Address: Abraham de Veerstraat 1, Curacao
11. Consequences of Non-Compliance
11.1 Customer Actions
If customers fail to comply with AML requirements, we may:
- Request additional documentation
- Limit account functionality
- Freeze funds
- Close the account
- Report to authorities
11.2 Legal Consequences
Violations of AML regulations can result in:
- Substantial fines and penalties
- Loss of gaming license
- Criminal prosecution
- Reputational damage
12. Policy Review and Updates
This AML policy is reviewed annually and updated as necessary to reflect changes in:
- Legal and regulatory requirements
- Business activities and risk profile
- Industry best practices
- Technological developments
Customers will be notified of significant policy changes through our website and email communications.
13. Contact Information
For AML-related inquiries or to report suspicious activity:
SportHub365 Compliance Department
Email: compliance@sporthub365.org
Phone: +599 9 888 7777
Address: Abraham de Veerstraat 1, Curacao
24/7 Support: support@sporthub365.org
Customer Acknowledgement
By using SportHub365 services, customers acknowledge that they have read, understood, and agree to comply with this AML Policy. Customers consent to the collection, use, and disclosure of their personal information for AML compliance purposes as outlined in this policy and our Privacy Policy.